Your The Exquisite Group itinerary and quote is to be read in conjunction with, and is subject to, The Exquisite Group booking conditions as detailed in this document.

Prices

Prices are quoted in New Zealand dollars and include GST (15%). Except where specified the price does not include internationals airfares, domestic airfares, cost of obtaining a passport or visa, baggage charges, personal insurances, meals or sightseeing other than as indicated in the itinerary, optional activities stated in the itinerary, beverages not otherwise stated in the itinerary, laundry facilities, communication costs and personal items.

Airfare, accommodation and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us. Whilst we attempt to negotiate fixed supplier prices, such changes are beyond our control (e.g. airline taxes).

We also reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.

Form of Payment

Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit. Payments made by direct deposit should be made to:

Account Name: EQ Group Trust Account

Bank: ASB Banking

Bank Address: 393 Tamaki Drive, St Heliers, Auckland

Account #: 12-3488-0028501-50

Swift Code: ASBBNZ2A

Payments are to be made in New Zealand dollars, unless agreed otherwise. Payments made by credit card, AMEX, Visa and Mastercard incur a processing fee. Payments made by bank transfer incur no processing fee.

Payment Terms

On confirmation of a final itinerary, the client agrees to pay a 25% non-refundable booking fee. This will allow The Exquisite Group to make the necessary bookings for the itinerary to ensure firm bookings are held for the client.

The final non-refundable payment of the final balance is due 90 days before the arrival in New Zealand.

For bookings made within 90 days of commencement of travel within New Zealand, one final non refundable payment will be required upon confirmation of services.

During the itinerary The Exquisite Group agrees that the client may elect to change parts of the itinerary due to weather or personal circumstances.  In the event of any change or cancellation by the client, The Exquisite Group will use its best endeavours to obtain any refund where a pre-payment has been made. The client agrees that any cancellation may result in a 100% charge against the deposit resulting in no refund particularly in the event of the client cancelling accommodation bookings.

The Exquisite Group and the client acknowledge that this Agreement is governed by the Laws of New Zealand and the parties submit to the exclusive jurisdiction of the New Zealand Courts in respect of all matters relating to it.

All or any fine, debt or charge of any nature whatsoever, including legal costs incurred by the client while in country are and remain the sole responsibility of the client.

Health & Passport Information

You will need a current government issued passport to travel to New Zealand. There are no compulsory health formalities for New Zealand. It is your responsibility to check your passport Is valid and to obtain any necessary visas or entry permits. We cannot accept responsibility for any delays or expense incurred through irregularities in your travel documents.

Entry requirements

From 1 October 2019, all travellers, with the exception of New Zealand and Australian passport holders, require either a visitors visa; or if holding a passport from a visa-waiver country (including USA, Canada, UK, European Union countries, Hong Kong, Singapore and some South American nations), will require an Electronic Travel Authority (ETA). Visit: www.immigration.govt.nz/new-zealand-visas to ensure you have the correct documentation for travel, or to apply for a visa.

The following items cannot be brought into New Zealand unless specific provision has been made for their exemption – firearms (including sporting firearms) and weapons (unless a permit is obtained from New Zealand Police on arrival at the airport); pirated copyright goods; objectionable (indecent) articles, such as DVDs and publications.

New Zealand is free of many insects and pests, plant diseases and animal infections that are common elsewhere in the world. Substantial fines will be incurred if you arrive carrying animal products including skin, hair, dung, feathers, bone, coral, eggs and sea shells. Some are banned because they can harbour pests and diseases; others because they pose a threat to endangered species. Fresh perishable foodstuffs, such as fruit, vegetables and meat and items manufactured from plant products are also prohibited.

Travel Insurance

Unexpected situations can arise before or during your holiday so we recommend that you take out travel insurance to cover (without limitation):

Loss of money through cancellation or deferment due to unforeseen circumstances; loss or damage to personal baggage and loss of money and other valuables; medical expenses;

  • Additional expenses to cover accommodation and repatriation costs to your home country should the trip need to be extended or curtailed due to illness while in New Zealand,
  • Or due to the need to return home because of an unexpected death or illness of a close relative;
  • Non-refundable elements of your travel and itinerary.

Privacy

The Exquisite Group will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities or advisors of The Exquisite Group or where The Exquisite Group is otherwise required by law to do so. You may access your personal information on written request to The Exquisite Group.

Liability

We use our best endeavors to select reputable and competent suppliers but will not be liable for any loss, damage or claim arising from acts, defaults or omissions outside of the control of The Exquisite Group, its employees and agents, or for any cause independent of human control. This includes (but is not limited to) loss or damage which arises directly or indirectly from any act of God, weather disruptions, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars whether declared or not, terrorism, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations.

To the extent permitted by law, The Exquisite Group excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property whatever nature) that may arise in any way in connection with the offer or supply of goods and services through The Exquisite Group or any third party, or in connection with the supply of such goods or services. Where The Exquisite Group is liable, its liability will be limited as determined by The Exquisite Group to the resupply or payment of the cost of re-supplying the relevant goods or services.

We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us. However, travel is an individual experience, and your preferences and opinions may vary from our own; accordingly, we cannot take responsibility for your personal satisfaction.

We reserve the right to withdraw a tour or any part of it, or alter an itinerary as deemed necessary due to weather, issues of safety, unforeseen circumstances or circumstances outside our control, and will not be liable in any such event. Any additional costs incurred due to airline flight or charter boat delays or cancellations due to weather or circumstances beyond our control will be to your account.

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